Refund Policy

At Speedex Carriers, we are committed to providing exceptional shipping services and ensuring our customers’ satisfaction. We understand that circumstances may arise where a refund is necessary. Hence, we have crafted a transparent and customer-centric refund policy to address such situations effectively.

1. Eligibility for Refund:

Refunds are applicable under the following circumstances:

• Incorrect or undelivered shipments due to our error.
• Cancellation of an order before the shipment has been processed.
• Non-delivery of the package within the specified timeframe, subject to our delivery terms and conditions.

2. Refund Process:

• To request a refund, customers must contact our customer support team within 3 days maximum of the issue.
• Provide relevant order details and documentation to facilitate the refund process.
• Our team will review the request and investigate the issue promptly.

3. Refund Resolution:

• Upon approval, refunds will be processed within 5 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Customers will receive email notifications regarding the status of their refund.

4. Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

• Shipping charges, unless due to our error.
• Customs duties, taxes, and other related fees.

5. Exchanges:

• We offer exchanges for damaged or defective items.
• Customers must notify us of the issue within 2 days of receiving the shipment.
• Exchange requests are subject to product availability

6. Dispute Resolution:

• In the event of a dispute, customers are encouraged to contact our customer support team for resolution.
• We strive to address disputes swiftly and fairly to ensure customer satisfaction.

7. Policy Updates:

• Apex reserves the right to amend or update this refund policy at any time without prior notice.
• Changes to the refund policy will be effective immediately upon posting on our website.

NB

Prior to delivery, all refundable payments will undergo thorough evaluation and verification. Our designated delivery representative will personally handle all refund transactions, ensuring that they are executed either in cash or through electronic transfers.

Contact Us:

For inquiries regarding refunds or any other concerns, please contact our customer support team at support@speedexcarriers.com

By utilizing our shipping services, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for choosing Speedex Carriers.